At Nationsblinds.com, our priority is to make your ordering experience as smooth as possible. That is why why we offer free shipping to the mainland United States.
Since the products are custom-made, they are not suitable for resale in the business setting. We will be able to cancel orders if you login to your account at Nationsblinds.com within 24 hours from the date and time the order. Please login to your account on our website to process cancellations.
Please find the detailed information on handling of cancellations and changes below:
- Since production starts immediately, the morning after an order, cancellations and changes can only be made for a period of twelve hours after confirmation of your online purchase.
- We are unable to accommodate address changes after the product is shipped.
- If you cancel your order during this twelve-hour period, we will refund your money.
- Under no circumstance, can Nationsblinds.com either refund any money or issue any credits for a credit card purchase if the cancellation or change occurs at any time after this 24-hour calendar period.
- On extremely rare occasions there may be delays caused by out-of-stock materials, shipping delays, temporary factory overload, holidays, or other factors beyond control. In the event of a known delay and a manufacturer notifies us, our team will contact you the same day.
- Nationsblinds.com reserves its right to reject any order, at its discretion.
Shipping to Hawaii and Alaska
- We are unable to provide free shipping service to Hawaii or Alaska.
- For oversized products (96" or over in width or height), you will be contacted by phone and email for a shipping fee.
- We are unable to make shipments to PO Box addresses.
- We are unable to make shipments to military bases outside the mainland United States (APO and FPO addresses).
- For the fastest service possible, we ship most products directly from the manufacturing facility located closest to the delivery address.
- We are unable to accommodate any address changes once the product is shipped.
- All delivery times listed on Nationsblinds.com website or on any other Nationsblinds.com material (ads, direct mail, emails, etc.) are estimates.
Different types of window treatments are often produced in different manufacturing facilities. For the fastest delivery, each product is shipped as soon as it is ready, meaning you may receive multiple shipments for the same order. This will enable the fastest possible delivery of each product.
For shipments that require common carrier (usually blinds more than 94" wide), the carrier service firm will contact by phone to schedule delivery. Your package will not be delivered until you confirm a delivery time. If you do not schedule within 3 days of the carrier’s attempt to call, you’ll be charged storage fees on a per-day basis. Once fees begin, 3 more contact attempts will be made before your order is destroyed.
Therefore, it is critical that you provide a good contact number upon order, and that you answer or promptly respond to contact attempts from the freight carrier or from Nationsblinds.com.
We highly recommend that you inspect all oversized packages for damage.
- Product(s) with minor damage may be able to be used and should be accepted and noted.
- There is a 5-day time period to report any unusable product for a remake. Please contact us within 5 days of receiving your package if you think you need a remake.
- If your package is too large to ship by DHL, UPS or FedEx, we will ship it from the manufacturer’s facility via freight carrier, usually to your front door. (Please note: Carriers do not deliver to apartments or condos within multi-unit buildings.)
- Customers are responsible for the disposal of all shipping and packaging materials including pallets used for large shipments.
Freight Damage and Missing Parts
When you receive your order, please make sure to inspect boxes carefully. If you find damaged items, please do not throw away the boxes! We strongly encourage you to take pictures of the damage, as the carrier will likely require them to process your claim.
Please contact the Nationsblinds.com Customer Support Team within 5 calendar days of the delivery date to report any claims about freight to Nationsblinds.com Customer Support Team.
If any parts are missing from your order (including installation materials such as screws and brackets), please contact us within five calendar days and we are here to help you get replacement parts.
Please contact Customer Support Team at the number on the website for international shipping options.
Delivery times are estimates based on normal production and shipping times, may vary depending on the product.
- Estimated delivery times include working days after receipt of your completed order and exclude weekends, holidays and factory closing days.
- On occasion, there may also be delays caused by backordered merchandise, factories slowing or stopping production to take inventory, temporary factory overload, or other unforeseen problems.
- Estimated delivery times may also vary during peak seasons such as holidays.
Discontinued and/or Back Ordered Items
Sometimes, products or colors are discontinued or placed on backorder by our partner manufacturers. We make an extra effort to remove discontinued items immediately we are aware of. Whenever we receive notice of backordered items, we will notify you right away and provide you the option to cancel your order.